Profitable CAPEX and OPEX in Telephony Case
Industry
Telecommunications
Services
Support
Improving connectivity in developing regions supports economic growth.
About the Customer
Main Services:
Mobile and landline telephony, satellite television, broadband, IPTV and cable television.
The Problem:
Need to provide operational continuity to the 4G mobile network.
Our Solution:
Specialized technical support to extend the lifespan of physical and logical components that were about to reach their EoL/EoS.
Focusing on customer satisfaction and technological advancement has been the key to achieving a strong positioning among companies in the sector in Central and South America.
Our client is a pioneering giant in Central America telecommunications that quickly established itself as a key player in the industry. This company began to stand out for its commitment to providing innovative and reliable mobile communication services. Over the years, it has expanded its range of services to include mobile telephony, data, and Internet, catering to a diverse customer base.
Shrewdly, the company introduced competitive prices and played a crucial role in democratizing access to mobile communications. It has been essential in driving the adoption of advanced technologies, contributing to the region’s digital transformation.
As the demand for high-speed internet and reliable mobile services increased, our client faced significant challenges in maintaining the operational continuity of its 4G mobile network. It needed to find solutions for issues such as network congestion, technological obsolescence, and rising consumer expectations.
What we did
To overcome these challenges, we implemented a series of strategic initiatives aimed at strengthening their 4G network infrastructure. The situation required technological upgrades to improve capacity and performance, so we established a dedicated team to monitor the network 24/7. These efforts resulted in a more resilient and reliable network, ensuring the satisfaction of their customers' needs and maintaining their competitive advantage.
In numbers
